Managing Customer Expectations
June 26, 2008 by Daron Babin
Filed under Episodes
Terry Pittman from AOL returns to continues his discussion on Managing Customer Expectations, from dealing with disgruntled customers to how he engages customers to give them a satisfying experience with their service
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AOL Product Help for Consumers
June 19, 2008 by Daron Babin
Filed under Episodes
AOL Executive Director for Voice of the Consumer Group Terry Pittman speaks about his work in helping consumers use AOL products, plus we go in depth to his prior work in online advertising and journalism, and his chilhood love of explosives and fireworks.
Podcast: Play in new window | Download
