Social Commerce and Customer Sentiment Analysis with Erin Mulligan Nelson

March 6, 2012 by  
Filed under Episodes

Glenn discusses Social Commerce and Customer Sentiment Analysis with Erin Mulligan Nelson, former CMO of Dell and current CMO of Bazaarvoice.

Analyzing Social Media with Josh Bernoff

April 22, 2008 by  
Filed under Episodes

Josh Bernoff of Forrester Research discusses his contribution to a new book that analyzes social media called Groundswell, winning in a world transformed by social technologies